dan dragon

Work History

Senior software engineer and IAAP-certified accessibility professional. I lead WCAG 2.1 AA work on a high-traffic consumer web platform — The Elder Scrolls Online account ecosystem — and build the TypeScript front ends and component architecture behind it. That sits on real delivery depth: Azure and AWS, Docker, and CI/CD pipelines that get accessible software in front of people reliably. Inclusive design is not an afterthought in my work; it is the point.

All of this condensed onto one page is my printable resume, and the credentials behind it are on my certifications page.

Experience

Jahnel Group, an Inc. 5000 company

Schenectady, NY

Senior Software Engineer

2024 – present

  • Lead the accessibility upgrade of The Elder Scrolls Online account ecosystem to WCAG 2.1 AA while embedded with ZeniMax Online Studios.
  • Run WCAG audits across the platform and give internal accessibility talks.
  • Set technical standards for and review the work of a team of ten onshore and offshore engineers.
  • Lead the on-premises to Azure cloud migration: dockerized deployments, CI/CD, environment strategy, and release controls, plus a Terraform infrastructure-as-code proof of concept.
  • Containerized legacy bare-metal applications with Docker, cutting developer onboarding from two days to fifteen minutes.
  • Build high-throughput APIs exposing Elder Scrolls Online telemetry to hundreds of thousands of daily active users.
  • Deliver Tableau reporting for business areas, replacing custom-built reporting software with reports the business maintains itself.

Software Engineer

March 2021 – 2024

  • Led the structural rewrite of the Elder Scrolls Online account platform, including a Worldline payment gateway integration.
  • Audited and upgraded web architecture to meet WCAG 2.1 AA, and advocated for inclusive design through cross-functional technical talks.
  • Architected asynchronous job scheduling on AWS using Elastic Beanstalk and SQS message queuing for decoupled processing workflows.
  • Directed the migration of legacy JavaScript codebases to TypeScript, improving stability and development velocity.
  • Moved the team from Git Flow to trunk-based development, reducing merge conflicts and release-cycle deployment errors.
  • Built data pipelines across REST APIs, Azure Functions, and batch processes, with the database design and query optimization behind them.

SUNY Adirondack

Queensbury, NY

Instructor, Continuing Education

2017 – present

  • Develop curriculum for and teach Microsoft Excel I, II, and III to adult learners in person and online — data analysis, formulas, and reporting for working professionals.
  • Partner with the Continuing Education department to build coursework around the skills local businesses are hiring for.

Ayco, a Goldman Sachs Company

Saratoga Springs, NY

Software Engineer

May 2019 – March 2021

  • Led a team of ten offshore developers building Ayco’s Salesforce production instance, and built the integration services other teams relied on.
  • Integrated telephony systems with Salesforce CRM and built batch/ETL processes consolidating on-premises and telephony data.
  • Created the Spring Boot library that allowed secure connections to the Salesforce org, and applied Apex Enterprise Patterns across the codebase.
  • Designed the data models, database structures, and SQL underpinning CRM reporting, and established the data validation rules protecting reporting accuracy.
  • Wrote the technical standards, specifications, and process documentation the platform team adopted.

Software Engineer Intern

2017 – May 2019

  • Assisted with a monolithic application transition from AngularJS to Angular.
  • Built auditable permissions checking and a shared common-code package used across the team.
  • Increased automated test coverage on the services the team maintained.

Education

Skills

Accessibility & Digital Inclusion

  • IAAP CPWA / CPACC
  • WCAG 2.1 / 2.2 Compliance
  • Accessibility Auditing
  • Inclusive UX/UI Design
  • Web Accessibility

Front-End Engineering

  • TypeScript
  • JavaScript
  • Node.js
  • Angular
  • Component Architecture

Backend & Data

  • Java
  • PHP
  • REST API Design
  • SQL & Stored Procedures
  • Data Modeling
  • Query Optimization

Cloud & Delivery

  • Azure
  • Azure Functions
  • AWS
  • Terraform
  • Vault
  • Consul
  • Docker
  • CI/CD
  • Git / GitHub
  • Infrastructure as Code (IaC)
  • Secrets Management

Platforms & Teaching

  • Salesforce (Admin, Experience Cloud, Agentforce)
  • Tableau
  • Curriculum Design
  • Technical Instruction

Volunteer